vacancy jobs in Malaysia - Careerjet
Service Coordinator
Cyberjaya, Selangor - This role supervises, coordinates and maintains on a daily basis, the levels of service agreed with and expected by the customer (SLA or equivalent documents) while keeping a constant focus on improving the performance of the services provided. Note: This role is scalable, i.e., for small contracts the SM/DPE would typically execute this role as well. They represents the customer viewpoint to the delivery organization resources allocated (from the Operational Competencies) to the contract. Be the first Service Management contact point for the delivery organization for all the "operational activities of the customer". Assume the leadership and the operational responsibility for the resources (from the Operational Competencies) allocated to the customers or services under his responsibility. With agreement from the SM/DPE, be the customer’s focal point for all aspects concerning service delivery on a day to day basis taking any necessary actions to maintain and to reinforce the qualit... - Permanent - Full-time
