vacancy jobs in Malaysia - Careerjet
Support Service Manager
Oracle Singapore Pte Ltd - Kuala Lumpur - Advanced Customer Services (ACS) Territory Manager (TM) responsible for all aspects of the business, including: customer satisfaction, employee development (TAMs & SDMs), team morale & performance, optimizing the overall operation of the business, and attending to all administrative operational duties. JOB DESCRIPTIONS Manages designated territory. Ensures appropriate account plans and delivery plans are established, managed, updated, and reviewed for all customers and contracts within assigned territory. Works collaboratively with account managers, the Enterprise CSM/CSD, ACS partner teams, and the FSR to ensure optimal operation to meet revenue, margin, utilization, retention and other key business goals. Responsible for: managing costs, optimizing revenue generation, maximizing utilization, accurate time entry & T&M forecasting, complying with all business practices/policies and norms, ensuring within-scope delivery, achieving expected customer satisfaction, obtaining contract renew... - Permanent - Full-time
